How to submit a complaint

At Habacus, student satisfaction is our top priority, and we are committed to providing high-quality products and services. However, we recognize that there may be instances when expectations are not fully met. If that happens, we are here to listen and resolve any issues quickly and effectively.

If you wish to submit a complaint, please follow these steps:

1. Contact Us via Email

To ensure efficient handling of your complaint, please send a detailed description of the issue to the following email address: reclami.habacus@legalmail.it

Include all relevant information that can help us understand and address the matter, such as your name, contact details, a clear description of the complaint, and—if previously provided during use of our services—your Italian Tax Code (Codice Fiscale).

2. Complaint Handling

Your complaint will be reviewed by a dedicated complaints officer, who may contact you for further details or to discuss possible solutions. We are committed to resolving complaints as quickly as possible and will keep you informed throughout the process.

3. Resolution

You will receive a final response outlining the outcome of your complaint and the actions taken to address it. Our goal is to ensure that every complaint is managed fairly and appropriately.

Response Time

We aim to handle all complaints in a timely manner. You will receive a final response within 30 days from the date your complaint is received. In exceptional cases, if we are unable to resolve the issue within this timeframe, we will inform you of the reasons for the delay and provide an estimated resolution date.

Privacy

Habacus Srl treats all complaints with the utmost confidentiality and in accordance with applicable data protection laws. The information you provide will be used solely for the purpose of processing your complaint.